333bhk Privacy Policy

For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the 333bhk Platform (accessible at https://333bhk.app) is the operating entity behind the 333bhk brand, hereinafter referred to as "333bhk", "we", "us", or "our".

333bhk operates as an online casino and sports betting platform designed specifically for the Bangladeshi market, offering casino games, live dealer tables, crash games, and sports betting markets in BDT (Bangladeshi Taka). Our primary language of communication and operation is English.

All privacy-related correspondence, data access requests, and data deletion requests should be directed to our dedicated support channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the 333bhk Platform
• Response Time: Within 4 hours during Bangladesh Standard Time (UTC+6) business hours; within 24 hours at all other times

This Privacy Policy applies to all registered users, prospective users who browse the Platform without registering, and any individual whose personal data is processed in connection with the operation of the 333bhk Platform.

333bhk collects personal data through several channels: directly from you during registration and account management, automatically through your interaction with the Platform, and from third-party payment providers and identity verification services where applicable. The categories of personal data we collect are set out below.

333bhk does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data beyond problem-gambling self-declarations, or biometric data (other than optional facial verification where required by KYC procedures). We collect only the minimum personal data necessary to operate your account safely, process transactions, and comply with our anti-money laundering obligations.

Minors: The 333bhk Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under 18. If we become aware that personal data from an underage individual has been collected, we will delete it promptly and close the associated account. If you believe a minor has submitted personal data to 333bhk, please contact us immediately at [email protected].

333bhk processes your personal data on the following legal bases and for the following purposes. Where processing is based on your consent, you may withdraw that consent at any time by contacting our support team, though withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

• Account Operation and Service Delivery: To create and manage your 333bhk account, authenticate your identity at login, process deposits and withdrawals in BDT, credit bonuses, and deliver the full range of casino and sports betting services available on the Platform. This processing is necessary for the performance of our contract with you.
• Identity Verification and Regulatory Compliance: To perform Know Your Customer (KYC) checks, verify your age (18+ requirement), prevent underage gambling, comply with anti-money laundering (AML) obligations, and respond to lawful requests from law enforcement or regulatory authorities in Bangladesh. This processing is necessary to comply with our legal obligations.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, match-fixing, and other prohibited conduct as defined in our Terms & Conditions. We use your behavioural and device data to identify anomalous patterns that may indicate security threats to your account or to the Platform.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and proactively reach out to users who display signs of harmful gambling activity. This processing is carried out in your vital interest and in accordance with our responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of communications for quality assurance and training purposes.
• Platform Improvement and Analytics: To analyse aggregated, anonymised usage data to understand how users interact with the Platform, identify areas for improvement, and optimise the user experience. Where analytics data is used in non-anonymised form, it is subject to this Privacy Policy.
• Marketing Communications: To send you promotional offers, bonus notifications, seasonal promotions (such as BPL and IPL cricket offers, Eid specials, or Pohela Boishakh promotions), and platform updates via SMS or email, where you have not opted out. You may opt out of marketing communications at any time by contacting support or updating your account notification preferences.

333bhk does not use your personal data for automated decision-making that produces legal or similarly significant effects, except for automated fraud detection systems that may temporarily suspend account activity pending manual review. In all such cases, you have the right to request human review of the automated decision.

333bhk does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

• Payment Processing Partners: We share the minimum transaction data required with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank — solely to process your deposit or withdrawal instruction. Each payment partner operates under its own privacy policy and data security standards. 333bhk does not receive or store your full payment credentials.
• Game Technology Providers: To deliver casino games on the Platform, 333bhk integrates with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and wager data to operate the game session. They are contractually prohibited from using this data for any purpose other than game delivery and fairness auditing.
• Identity Verification Services: Where automated KYC verification is employed, your identity document images and personal details may be shared with a trusted identity verification service provider. All such providers are bound by data processing agreements that restrict their use of your data to the verification purpose only.
• Legal and Regulatory Disclosure: We may disclose personal data to law enforcement agencies, courts, regulatory authorities, or other competent public bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 333bhk, its users, or the public.
• Business Continuity: In the event of a merger, acquisition, or transfer of all or part of the 333bhk business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your data rights will be preserved.

333bhk uses cookies and similar tracking technologies to operate the Platform, maintain your authenticated session, remember your preferences, detect fraud, and analyse usage patterns. A cookie is a small text file stored on your device by your browser at the instruction of the Platform server.

The following categories of cookies are used on the 333bhk Platform:

You may control cookie settings through your browser's privacy settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. 333bhk does not use third-party advertising cookies or social media tracking pixels.

333bhk retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following retention periods apply:

• Account and Registration Data: Retained for the lifetime of your account and for a period of five (5) years following permanent account closure. This period is required to fulfil our anti-money laundering record-keeping obligations and to resolve any post-closure disputes.
• KYC and Identity Documents: Retained for five (5) years following account closure or the date of the last transaction, whichever is later, in accordance with AML regulatory requirements applicable to financial services platforms operating in the Bangladesh market.
• Financial Transaction Records: Retained for seven (7) years from the date of each transaction, in line with standard financial record-keeping practice and to enable audit and regulatory review if required.
• Communications and Support Records: Live chat transcripts, email correspondence, and support ticket records are retained for two (2) years from the date of the interaction, or longer if the communication relates to an open dispute or investigation.
• Behavioural and Analytics Data: Aggregated, anonymised analytics data is retained indefinitely as it cannot be traced back to an individual. Non-anonymised behavioural data (such as individual session logs) is retained for twelve (12) months from the session date.
• Marketing Preference Records: Records of your marketing opt-in or opt-out status are retained for the duration of your account and for one (1) year following closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised. If you request early deletion of your personal data under Section 7, we will process your request subject to any overriding legal retention obligations that require us to retain specific data categories.

As a registered user of the 333bhk Platform, you hold the following rights with respect to the personal data we process about you. These rights may be exercised at any time by contacting our support team at [email protected] or via live chat. We will acknowledge your request within 48 hours and fulfil it within 14 Bangladesh Standard Time business days unless complexity or volume of requests requires an extension, in which case we will notify you.

333bhk employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

• Transport Encryption: All data transmitted between your device and the 333bhk Platform is encrypted using TLS 1.2 or higher. HTTPS is enforced across all pages and API endpoints with HTTP Strict Transport Security (HSTS) headers applied.
• Password Security: User passwords are never stored in plain text. All passwords are processed through a strong cryptographic hashing algorithm with per-user salting before storage. 333bhk staff cannot retrieve your password — only a password reset is possible.
• Two-Factor Authentication (2FA): SMS OTP-based two-factor authentication is available to all registered users and strongly recommended. Users with 2FA enabled receive an additional authentication challenge on each new device login.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Customer-facing support agents access only the data necessary to resolve your enquiry. KYC documents are accessible only to designated compliance personnel.
• Intrusion Detection and Monitoring: Our platform infrastructure is monitored continuously for anomalous access patterns, brute-force login attempts, and other security events. Automated alerting is in place to trigger incident response procedures within minutes of a detected threat.
• Regular Security Audits: 333bhk conducts periodic security assessments of the Platform infrastructure and application layer to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password, enable 2FA, and never share your credentials with anyone — including 333bhk support staff, who will never ask for your password.

333bhk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, technological developments, or applicable legal requirements. When material changes are made, we will notify registered users via SMS to their registered Bangladeshi mobile number or via a prominent notice displayed upon next login, at least 7 days before the changes take effect.

The effective date at the top of this page indicates when the current version was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how 333bhk protects your personal data. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Policy.

All prior versions of this Privacy Policy are archived and available upon written request to [email protected]. In any dispute concerning data processing, the version of the Policy in effect at the time the relevant data was collected shall govern.